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Tariffs, Turbulence, and the Value of Customer Proximity
The announcement of new tariffs has sent ripples through global supply chains and boardroom discussions alike. For many businesses,...
Paul Peterson
Apr 52 min read
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Creating a Culture of Innovation—with Catalytic Customers at the Core
A few years ago, we sat across the table from a product executive at a fast-scaling SaaS company. Their roadmap was...
Paul Peterson
Apr 24 min read
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The Research Bottleneck Is Slowing Your Best Ideas
In fast-moving product organizations, timely decision-making is often the difference between momentum and missed opportunity. Too...
Paul Peterson
Mar 243 min read
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Hey, Insights Folks: Getting a Seat at the Table Isn't Enough
We get it. As insights professionals ourselves, we understand the challenges you face every day. You’re not just battling data overload,...
Paul Peterson
Mar 13 min read
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What We Mean When We Talk About Innovation
Innovation is often misconceived as the singular act of creating and launching new products. In reality, it is a complex, multifaceted...
Paul Peterson
Feb 74 min read
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Inclusive Innovation: A Moral Imperative That's Also Good For Business
We cannot in good conscience stay on the sidelines as Diversity, Equity, and Inclusion (DEI) initiatives come under intense fire. Across...
Paul Peterson
Feb 43 min read
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A Little Sanity for Uncertain Times
In times of political and economic uncertainty such as we are experiencing right now, businesses face an environment of heightened, even...
Paul Peterson
Jan 273 min read
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A Future Powered by Catalytic Customers? Think About It.
Imagine a world where every successful business (and the product management teams they employ) has fully embraced the power of Catalytic...
Paul Peterson
Jan 173 min read
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Innovation Starts with Listening—So Why Aren’t You?
We've been doing this for a long time and, by this point, we've encountered every excuse in the book. If you’re a Product Manager, you’ve...
Paul Peterson
Jan 164 min read
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Measuring the ROI of Engaging Catalytic Customers
By now, I hope we’ve reached a shared appreciation of the potential for engaging Catalytic Customers to drive meaningful innovation and...
Paul Peterson
Jan 153 min read
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Why Startups Need Catalytic Customers
In the chaotic and unforgiving landscape of startups, founders face a relentless balancing act. The urgency to deliver on ambitious...
Paul Peterson
Jan 154 min read
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Will Catalytic Customers Continue to Matter in an AI-Dominant World?
We’ve been helping clients embrace and learn from Catalytic Customers for some time now and, in recent months, have embarked on a mission...
Paul Peterson
Jan 154 min read
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Product Management is Dead. Long Live Product Management.
The obituaries for product management are piling up. With the rapid ascent of artificial intelligence, automation, and leaner...
Paul Peterson
Jan 84 min read
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What is Ethical Innovation and How Can Catalytic Customers Help?
The pace of technological and societal change today demands more than just innovation for the sake of novelty. Businesses are no longer...
Paul Peterson
Jan 74 min read
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Empower Your Sales Team with Catalytic Customer Insights
Sales teams are always in the spotlight, tasked with not just hitting but exceeding ambitious targets. The pressure to convert prospects,...
Paul Peterson
Jan 24 min read
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Get Everyone Singing from the Same Hymnbook
Leveraging Catalytic Customer Insights Across the Enterprise The most profitable businesses we've worked with over the years recognize...
Paul Peterson
Dec 26, 20244 min read
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